Downtown Works uses ezeep Blue for printing — no driver installation required.
Before You Begin
Your Downtown Works membership must be active to access printing. If you've used ezeep with another organization before, your email may need to be released from that account — contact ezeep at service@ezeep.com for help.
Step 1: Download the ezeep App
Download the app for your device:
Step 2: Activate Your Account
Check your email for an invitation from ezeep (sent from helpdesk@ezeep.com) with a link to set your password.
Follow the link and set your password.
If you don't have an invite yet, DO NOT create a new account.
If you have missed your invitation, did not receive an invitation, or did not activate your account in time, please reach out to our Support team to resend your invitation. DO NOT create a new organization or account.
Step 3: Log In and Print
Open the ezeep app on your device.
Log in with your ezeep credentials — note these are separate from your Downtown Works portal login unless you set them to match.
If using Secure Print, you'll enter a code at the printer to release your documents.
Common Setup Issue
If you accidentally created a new ezeep Blue account as an administrator instead of accepting your organization's invitation, email helpdesk@ezeep.com — their team can remove the incorrectly created organization and get you onto the right one.
Need Help?
Contact your Community Manager or submit a support ticket if you run into issues during setup.