Downtown Works processes payments through Stripe, a widely used payment processor with strong security and compliance standards.
How Stripe Protects Your Information
Encryption: All transactions are encrypted in transit and storage.
PCI Compliance: Stripe is certified to PCI Service Provider Level 1 — the highest available certification for handling card data.
SSL: Your payment information is encrypted end-to-end when submitted.
Regular Audits: Stripe undergoes external security assessments on an ongoing basis.
Fraud Detection: Automated systems flag and prevent suspicious transactions.
What You Can Do
Access your account only from a secure device with up-to-date antivirus and a firewall enabled.
Watch for phishing. Downtown Works will only ever request payment information from an @downtownworks.com email address — never any other domain.
Review your account statements regularly and report anything suspicious right away.
Questions or Concerns?
Contact our support team if you have questions about payment security or suspect unauthorized activity on your account.