Invoice Due Dates
Monthly invoices are sent and due on the 1st of the month.
What Happens If Payment Is Late
Reminders are sent on the 1st, 3rd, and 5th day after the due date if payment hasn't been received.
A late fee is applied 4 days after the invoice due date — for standard monthly invoices, this falls on the 5th of the month. At that point, your account is also placed on administrative hold.
The late fee is 10% of the invoice amount and is non-waivable and non-refundable.
Paid But Still Flagged?
If you receive a late notice in error and have already paid, contact our Billing Team or your Community Manager right away to resolve it.