Which system does my building use? Downtown Works uses two different access systems — Brivo Mobile Pass and SWITCH — depending on your location. Check your welcome email or ask your Community Team to confirm which one applies to you.
SWITCH is a keyless access system — your building doesn't use physical keys at all.
Step 1: Download the App
Step 2: Get Your Access Token
Your Community Team will email you a unique 16-character alphanumeric access token. If you don't receive it within 1 business day, check with the front desk.
Reading your token carefully matters — some characters look similar:
0= zeroO= the letter O (as in "Oscar")L= the letter L (as in "Larry")1= the number one
All letters in your token are capitalized.
Step 3: Redeem Your Token
Open the SWITCH app.
Enter your access token exactly as provided.
Follow the in-app prompts to complete registration.
Step 4: Enable Bluetooth
SWITCH relies on Bluetooth to communicate with door readers. Make sure Bluetooth is turned on and the SWITCH app has permission to use it — without this, the app won't function.
Using the App
Once set up, SWITCH gives you one unified home screen — you won't see individual locks or keys listed separately. Just open the app near a door to unlock it.
Issues During Setup?
Setup problems are rare, but if you run into one, visit the front desk or submit a support ticket with a screenshot of any error message and a screenshot of your app screen.
Having Trouble After Setup?
See SWITCH Mobile Access Troubleshooting for common issues.