Getting Started With Mail Management & PilotoMail

Downtown Works has partnered with PilotoMail to automate compliance and mail management. 

Your virtual mailbox is a digital place where you can view and take action on your incoming mail -- from anywhere in the world. Sign in a sec and get your postal mail in a snap.

⚠️ Before you dive in, make sure you have received the email invitation to your virtual mailbox from us. That means a mailbox has been assigned just for you. If you have not received anything, please speak with your Community Team.

Step 1. Activate Your Mailbox

We will assign you a personal virtual mailbox and send an email invitation your way. Find it in your inbox and tap Activate Your Mailbox. Follow the prompts to register your account.

For more detailed steps, follow the steps to activate your mailbox.

Step 2. Verify Your Identity

As a mail recipient, you must give us authorization to receive your mail. You will be prompted to verify your identity when you activate your virtual mailbox.

Step 3. Configure Your Settings

Head over to the ⚙️ Settings icon on the top right. For a walkthrough, check out our guide to configuring your settings.

Step 4. Enable Mail Notifications

Go to the User Profile icon on the top right corner. Enable what notifications and when you want to receive them. Learn what notifications you can receive here.

Step 5. View Your Mail & Submit Action Requests

Once postal mail starts arriving at your new physical address -- under your name or authorized recipient's name -- we will send you a picture of your mail or package.

Choose how you want each piece of mail handled: scanned, forwarded to an address from your address book, shredded, recycled, available for pickup, or even delivered by courier services.

Learn more about action requests and how to make them here.

You understood the assignment. ✌🏽