Troubleshooting Slow or Dropping WIFI Connections – Downtown Works

Experiencing issues with your WIFI connection can be frustrating. Let’s walk through some common troubleshooting steps to help you get back on track.

Understanding WIFI Performance Factors

Downtown Works provides high-quality, fiber optic internet connectivity designed to support extensive use. However, connection speed and reliability can be influenced by:

Network congestion
Device type and specifications
VPN usage
Wireless interference
Physical obstacles, like walls and windows

Step-by-Step Troubleshooting

Run a Speed Test:
- Begin by running a Speedtest to diagnose the connection quality. This helps us obtain essential information about your internet speed and quality.
- Metrics to note:
  - Ping: Should be between 0-30ms.
  - Jitter: Should remain low.
  - Download/Upload Speed: With a fiber connection, speeds could reach up to 200mbps, depending on your device’s WIFI chip.
Submit a Support Ticket:
- After running the Speedtest, click on the ‘COPY LINK’ button and submit a support ticket with the link. Without this, it's challenging to troubleshoot further.

Device-Specific Issues

Performance at Home vs. Work:
- Enterprise-grade networking systems like ours differ significantly from home setups. If your device connects seamlessly at home but struggles here, it may not be due to our network but possibly a device-specific issue.
- Devices with outdated or faulty WIFI cards (e.g., some older Lenovo models) may exhibit connectivity issues.

For MAC and Chromebook Users

MAC Users:
- Most Apple devices post-2010 feature gigabit WIFI cards, generally ensuring robust connectivity. Remember to accept the security certificate the first time you connect.
Chromebook Users:
- Performance might lag when multitasking on Chromebooks with less capable hardware. Include your model number and specifications when submitting a support ticket for more targeted assistance.

Further Testing

Using Chrome Connectivity Diagnostics:
- For more detailed network testing, consider using tools like Chrome Connectivity Diagnostics to pinpoint issues.
Comparative Speed Testing:
- Try running the speed test on another device. If the second device also shows poor speeds, it might indicate a network issue. If it does not, the problem likely lies with the initial device.

Additional Resources

For more tips on troubleshooting WIFI connections on Chromebooks, you can refer to this Google article and this additional resource. You can also check the status of our network here.

Need Help?

If you continue to experience issues after following these steps, please don’t hesitate to reach out to our support team. We’re committed to ensuring that you have a reliable and fast internet connection to support your business needs at Downtown Works.