What is a VPN, how does it affect your network and why does it matter?
V P What?
VPNs, or Virtual Private Networks are often used in business to enhance security or provide remote access to confidential data. They're great for protecting your confidential data from outside sources by encrypting it, especially when you're using public networks such as Starbucks WiFi.
While there are many uses and types of VPN deployments, we'll focus on the most common and give a very high-level overview of what a VPN does, and how it can affect the performance of your network.
Before we continue, it's important to note that Downtown Works or its partners do not supply, maintain or support any VPN services, it is entirely the responsibility of the client and their internal/3rd party IT to manage such a service. You can still use a VPN service, however, we are unable to troubleshoot any issues when your VPN is active on our network.
A frequent deployment of a VPN for users in a serviced office will be a client-side VPN, this is usually done via some software on the user's computer.
In this deployment, the VPN software forces all the internet traffic for that computer to be re-routed through another place before it reaches its destination. This is usually done in order to make it appear as though that computer is within the same network as a server in a different physical location.
Example of VPN deployment
Bob works for an international consultancy firm, Company X, and needs to travel a lot.
Company X has offices all over the world, Bob is currently in London and wants to access files stored on a company server in the USA. With a standard internet connection, his request would reach out to the internet and generally travel in a direct path towards the USA server, and back again, as pictured:
The following day, Company X's IT team implements a VPN solution. The VPN server is based in their Beijing office and Bob's computer is now connected to this VPN connection.
Bob attempts to get those files from the US office again, the connection path will look something like this:
As you can see, an extra step has been added to the path. Bob's data needs to pass through the VPN server before it can reach out onto the internet and access the files, then it needs to follow the same path on the way back. This allows the VPN server to provide extra security his connection, however, it will also likely degrade the performance.
"So, if it's not a Downtown Works product, why might it affect my Downtown Works connection?"
Using the basic example above, your Downtown Works connection may be negatively impacted by a VPN connection in the following ways:
- Increased geographical distance traveled by data increases network latency
- This one is pretty obvious, the data needs to travel from the UK to China before it hits the 'internet' then it goes to the US, then all the way back to China again before finishing in the UK!
- Increased security checks on data by the VPN firewall can slow down, bottleneck, disrupt or outright block internet traffic that was would otherwise flow freely.
- This depends entirely on the 'Company X' policy, remember that Downtown Works or its partners do not by default filter or block any traffic (other than known malicious traffic). If you can't reach Facebook whilst connect to the VPN then it's the VPN's fault, not ours.
- Potential traffic bottlenecking caused by the infrastructure used by the VPN.
- The VPN server, or the internet provider for the VPN server, may not be able to handle all the traffic that is being delivered to it as quickly as the 'normal' connection can. This issue can be revealed by testing quite easily.
Before contacting the Downtown Works support team we strongly suggest performing some basic testing both on and off the VPN connection. You can use popular speed testing/line quality checking websites such as:
If you notice a significant difference in test results when connected to the VPN service, then it's very likely that it's the cause of your connection problems, and you should contact the people who provide you with your VPN.
We will ask you to perform these tests if you come to us with a suspected VPN problem anyway, so you can identify a possible cause much quicker by performing tests yourself.
*General Note: The Downtown Works WIFI infrastructure does support all major VPN applications. However, it also depends on the configuration of your company. The system allows Internet connections to the TCP/IP standard. If you have problems with your VPN connection, please contact your I.T. administration for support. The Downtown Works Support Team cannot and will not troubleshoot your VPN connection.
Downtown Works strives to create the best possible work environment and does it's best effort to maintain all systems up and running 24/7/365. Members must acknowledge that speed and performance are impacted by multiple factors, including but not limited to: network congestion, device type, device specifications, VPNs, wireless interference, and physical obstacles (such as walls, windows, doors).