How do I cancel my membership?

We're sorry to hear you're considering leaving Downtown Works. We strive to make the cancellation process straightforward and hassle-free.

Steps to Cancel Your Membership

1. Submit the Cancellation Form: To begin the cancellation process, please fill out our online cancellation form. This form is necessary to officially request the termination of your membership.

2. Confirmation: After submitting the form, if you do not receive a confirmation within 24 hours, please raise a ticket with our Billing Team to ensure your request has been received.

Verifying Your Membership Termination

1. Processing Your Termination: Once you submit your request, our team will promptly review and initiate the termination process in our system. This usually takes a few minutes, but we ask that you allow up to 24 hours for full processing.

2. Checking Termination Status: You can verify the status of your termination by:

   • Logging into your account.
   • Selecting 'Billing' from the left-hand menu, then 'Membership'.
   • Under 'Membership', look for 'Plan' and 'Period'. The 'Period' will show an end date once your termination has been processed.

3. Additional Fees: If there are any unpaid services or fees incurred during your termination period, these will be billed accordingly. To view any one-off fees for the month, select 'One Off Fees' under the 'Billing' tab.

Important Notes

• Written Notice Required: Please note that all membership cancellations must be submitted in writing via our online form. Verbal cancellations will not be accepted.
• 30-Day Notice: We require a 30-day notice period to terminate your membership, as outlined in your membership agreement.
• Consult Your Membership Agreement: For detailed information about the cancellation policy, please refer to your membership agreement available within your member portal.

If you have any questions during this process or need further assistance, do not hesitate to contact our support team. We are here to help!