Great question. We are definitely sad you are thinking of leaving Downtown Works. but we have made this as easy and painless as possible.
In order to cancel your membership please login into your member portal and follow the instructions below.
- Under the MEMBERSHIP you will see the plan you have assigned to you.
- Click on the Request Cancellation button.
- Click Confirm to send us your cancellation notice. Once completed, you will receive a confirmation from our staff confirming your termination date along with some other important information.
Seriously, that's it!
How can I verify my membership or termination has been accepted?
Great question. Once you submit your termination to us, our team will review your request and process the necessary steps in our backend system to finish the termination process. This is normally done within a couple of minutes, and you would be able to see an update on your membership. Please give us up to 24 hours to review your request. Once completed, you will be able to see an end date to your membership. With an end date, this ensures you will not be billed for your monthly services, however, you may still be billed for any services or fees unpaid within your termination period. If you have any questions, just submit a ticket to us.
Please note: Membership cancellations must be done in writing via your portal. Verbal cancellations will not be processed by our Billing and Accounting Department. Please remember that we require a 30 day notice to terminate your membership. If you have any questions, please consult your membership agreement located within your portal.