How to Access the WIFI Login Splash Page

Encountering issues with accessing our WIFI login splash page? Here’s a quick guide to ensure you can connect and authenticate successfully on our network.

Initial Setup and Requirements

• Network Verification: Our network requires device verification and authorization. You will need to enter credentials such as a username/password or a voucher code.
• Disable VPNs: Ensure all VPN connections are disabled before attempting to connect to our network. VPNs can block the splash page from appearing.
• Company Devices: If you are using a company-owned or managed device and cannot see the splash page, you may need to contact your IT department for further assistance.

Accessing the Splash Page

1. Connect to the Network:

   • Choose the appropriate network for your location: Downtown Works HQ or Downtown Works Guest.

2. Open a Browser:

   • Launch your preferred internet browser (we recommend Google Chrome).

3. Enter URL:

   • Type the following URL into the address bar based on your network:
     • Downtown Works HQ: 172.16.4.1 or https://downtown.works/memberwifi
     • Downtown Works Meeting Rooms, Guest: 172.16.5.1 or https://downtown.works/guestwifi

Forcing the Splash Page

• Windows Devices: Visit http://msftconnecttest.com/redirect to force the splash page.
• Apple Devices: Visit http://captive.apple.com/hotspot-detect.html to force the splash page.

Troubleshooting and Support

• If you continue to experience issues after following these steps, please refer to our detailed help article or submit a support ticket through our member portal.
• Periodic re-authentication may be necessary to verify that your membership is active and up to date.