Due to network security restrictions, your printer may not be viewable by your device out of the gate. Rest assured, if connected to the correct network, your printer will become available for us. We ask that you follow the instructions below to add a printer via IP address to your Windows 10 enabled device.
- Ensure your device is connected to the correct WIFI network from the instructions you received from the support team.
- Once connected your printer should have an IP address similar to 172.16.3.xxx
- Using the Start Menu search (Magnifying glass icon - lower left taskbar) type "Control Panel".
- In the Control Panel window select Devices and Printers.
- In the Devices and Printers window click on Add a printer.
- Select "The printer that I want isn't listed"
- Choose "Add a local printer or network printer with manual settings", then click Next.
- Select Create a new port and choose Standard TCP/IP Port, then click Next.
- Under Hostname or IP address: Type in the IP address of the printer you intend to connect to.
- Note: this will fill in the Port name: at the same time with the same IP address, this is OK. Also, leave the "Query the printer..." box checked
- Windows should find the driver automatically. If not, you may need to download the driver (for that specific model printer) from the manufacturers website.
- Once it finds the driver, type in the Printer name: (this can be whatever you want to call it), then click Next.
- In the Printer Sharing window, select Do not share this printer, then click Next.
- IF, you want this printer to be default, you can choose the Set as the default printer box. It's good idea to Print a test page, to confirm that it works, then click the Finish button.
The printer should now show in Devices and Printers, and be selectable when printing from within documents, etc.
If you have any questions or can't find the IP address of your Printer check out this article.