When are late fees applied?

At Downtown Works, we aim to maintain clear and transparent billing practices. Understanding when late fees are applied is important for managing your membership effectively.

Invoice Schedule and Due Dates

• Monthly Invoices: Invoices for monthly memberships are sent out at the beginning of each month. The due date for these invoices is also on the first day of the month.

Reminder and Late Fee Process

• Overdue Reminders: If we do not receive payment by the due date, the primary contact for your account will receive three overdue invoice reminders. These reminders are sent on the 1st, 3rd, and 5th days after the invoice due date.

• Administrative Hold and Late Fees:

  • If payment has not been received by the 5th day after the due date, your account will be placed on an administrative hold.
  • A late fee of 10% of the invoice amount will be applied to your account. This fee is non-waivable and non refundable.

In Case of Errors

• Payment Confirmation: If you receive a notice of overdue payment in error, and you have already settled your invoice, please contact us immediately to rectify the situation.
  • Contact Our Billing Team: You can get in touch with our Billing team for a quick resolution.
  • Reach Out to Your Community Manager: Alternatively, your Community Manager is also available to assist you with any billing concerns.

Need Help?

If you have any questions about your invoices, the late fee policy, or if you need assistance with payment issues, please do not hesitate to reach out. Our team is here to support you and ensure that your experience is smooth and stress-free.