When are late fees applied?

For monthly memberships, invoices are sent out at the beginning of each month and are due on the same day. If we have not received payment from you or your company, the primary contact will receive 3 overdue invoice reminders on the 1st, 3rd, and 5th day after the due date. On the 5th day, if payment is not received your account will be put on an administrative hold and a 10% late fee will be applied. 

If you have received a notice in error and you have already paid, please get in touch with our Billing team or your Community Manager.