Understanding Our One-Time Setup Fee

At Downtown Works, every new membership begins with a one-time setup fee. This fee helps cover the work required to prepare your membership before your first day, ensuring you have a seamless onboarding experience from the moment you join.

Our team performs a variety of behind-the-scenes tasks to activate your membership, configure your account, and prepare our systems so you can begin using your membership immediately.

What Does the Setup Fee Cover?

While the exact onboarding process varies by membership type, your one-time setup fee may include:

• Membership activation and account creation
• Member portal and billing setup
• Access credential provisioning (keys, keycards, or mobile credentials, where applicable)
• Printing and technology setup
• Internal system configuration and integrations
• Workspace preparation for dedicated desks and private offices
• Mailbox and compliance setup for applicable memberships
• Welcome resources and onboarding support
• Administrative processing required to activate your membership

Because different memberships require different levels of preparation, setup fees vary depending on the membership you select.

Current Setup Fees

Frequently Asked Questions

Is the setup fee recurring?

No. The setup fee is a one-time charge collected when your membership begins. It is separate from your recurring membership dues.

Why do different memberships have different setup fees?

Some memberships require significantly more preparation than others. For example, Private Office and Exclusive Desk memberships involve workspace preparation, access configuration, and additional onboarding steps that are not required for more flexible membership options.

Can the setup fee be waived?

The setup fee is a standard part of the membership onboarding process and is generally non-waivable. If a promotion includes a waived or discounted setup fee, it will be clearly stated at the time of purchase or in your membership agreement.

When is the setup fee charged?

The setup fee is added to your first invoice and is due when your membership begins.

Questions?

If you have any questions about your membership or the onboarding process, our Community Team is happy to help. Please contact your preferred Downtown Works location, and we'll be happy to answer any questions before you join.