How can I review what I will be charged on my next invoice?

How to Review Your Upcoming Charges

Understanding your upcoming charges is straightforward with the use of your member portal. Here’s a step-by-step guide to help you review what you will be charged on your next invoice at Downtown Works.

Accessing Billing Information

1. Log In to Your Member Portal: Start by logging into your member portal.
2. Navigate to the Billing Section: Once logged in, select the 'Billing' tab to view your account details.

Viewing Membership Details

• Check Your Membership Plan: Under the 'Membership' tab in the top navigation menu, you can review your current plan(s), including the pricing, status, and period of each plan. This section will show you the regular recurring charges associated with your membership.

Additional Charges

• One-Off Fees: For any non-recurring charges, select 'One-Off Fees' from the top menu. To see the most relevant charges:
  • Filter by Dates: It is recommended to enter the 1st of the previous month to get a comprehensive view of any additional fees that might be applied to your next invoice.

Invoice Finalization

• Monthly Invoicing: Invoices are finalized and sent out on the first of the current month. Ensure that you check your details before this date to be aware of the upcoming charges.

Discrepancies or Questions

• Contact Support: If you find discrepancies or if something on your account does not seem accurate, please speak directly with your Community Manager. You can also get in touch with our Billing Team by submitting a ticket through the portal.

Need More Help?

For additional support or if you have any questions regarding your billing information, do not hesitate to contact our Billing Team. We are here to ensure that your billing process is transparent and understandable.