WIFI & IT FAQ

What are the network speeds?

At Downtown Works, we provide high-quality, scalable, and reliable internet connectivity. Our locations are equipped with fiber optic connections, ensuring high-speed access with an average of 100mb symmetrical bandwidth for our members. Note that speeds may vary based on device specifications and other factors. For higher bandwidth needs, please contact our support team.

Network Redundancy

Each location benefits from a primary and a backup circuit from two different leading providers to ensure continuous service availability. Our premium WIFI service is designed to be robust, with redundancy measures in place to handle any potential service interruptions.

Security Measures

We prioritize security with enterprise-grade WIFI infrastructure and advanced Intrusion Prevention Systems (IPS). This setup includes user-based authentication or MAC address registration, ensuring that only authenticated devices can access the network.

Private Network Setup

Members requiring a private network can benefit from our Private VLAN configurations, which are secure and segmented for private use when connected via Ethernet. This setup allows for secure integration of workstations, servers, printers, and more.

Internet Providers

We partner with multiple internet providers, all providing fiber optic connections to ensure the best possible performance and redundancy at each location.

VoIP Support

Downtown Works supports most VoIP solutions. Basic setups are usually plug-and-play, though some may require additional configurations from your provider. We also offer comprehensive VoIP solutions, including handsets and apps, for a monthly fee. Note: We are not responsible for QoS issues with third-party VoIP services.

Equipment Hosting

Select locations may offer space within our IT rooms to securely host your equipment for an additional fee. If space is unavailable, equipment must be stored within your assigned office. Please consult with our support team or your Community Manager to verify power and cooling requirements and check availability.

Understanding Network Limitations

Please be aware that network speed and performance can be affected by various factors, including network congestion, device type, VPN use, and physical barriers within the building.

Need Help or Have More Questions?

For any further inquiries or specific assistance with your WIFI or IT needs, don't hesitate to reach out to our support team or your Community Manager. We're here to help ensure that your connectivity requirements are met efficiently and effectively.