WIFI & IT FAQ

What are the network speeds?

Downtown Works relies on fiber optic connections for all locations that provide a scalable and reliable internet connectivity with uncontested bandwidth for our members. Each location is equipped with a primary and backup circuit from two different leading providers to ensure that we have redundancy backup in the event that one circuit goes down. Our members receive free access to our premium WIFI service, and on average users see 100mb of symmetrical bandwidth. It's important to note that device specifications and other factors may impact the speed you receive. If you have higher bandwidth requirements, please get in touch with our support team so we can see what options are available. 

All members are on a 'shared' bandwidth connection. In order to ensure optimal speeds and reliability for all members, devices may be capped at certain bandwidths. If the word 'shared' scared you - trust us, the internet is fast.

We need our own network. How can we set this up?

Downtown Works provides a fully secure network environment to all members. Each office is equipped with a Private VLAN configuration that is fully segmented and secured for private use when connected via ethernet. This allows you to securely setup your workstations, servers, printers, etc within your VLAN to make them available to your employees without any additional configurations. If you need a more advanced configuration, please get in touch with our support team. 

Who is your Internet provider? 

Internet providers vary by location, however, we rely only on fiber optic connections for the best service delivery, performance, and redundancy. 

How secure is your WIFI?

This is the question we get asked most often. At Downtown Works we only use enterprise grade WIFI and network infrastructure, which is different than your average home or traditional office router. Our systems have unparalleled threat prevention and industry leading Intrusion Prevention systems (IPS) that uses proprietary techniques to identify and actively defend against threats and attacks. Our WIFI connectivity is provided to our members via a user-based authentication or MAC address registration method that once fully authenticated, places your connected devices directly into the member VLAN. Users not fully authenticated will never gain access to our networks. This approach helps solve major risk factors that provide no data security and that could compromise a network that simply has a password to gain entry. 

Can we setup our own VoIP service?

We support most VoIP solutions, and many are simply just plug and play. There may be extra configurations that may be necessary by your provider, please reach out to them for more information. All ports within Downtown Works are PoE which enable you to plug in VoIP phones that have the capability to support PoE power. 

We also offer full service VoIP solutions which includes a handset and softphone app for $50/month. This includes technical support directly from our team and nationwide calling. You can also port in your existing number(s) into our system at no additional cost. 

Members that are utilizing a 3rd party VoIP provider recognize that Downtown Works is not responsible for troubleshooting or fixing any QoS issues that may occur. We cannot change any settings on our network infrastructure.

Can we install equipment in your IT room?

At select Downtown Works locations, we may be able to offer space within our IT rooms to securely host your equipment for an additional cost. If space is unavailable, your equipment must be stored within your assigned office. If you are storing or bringing in your own equipment, please let us know prior to installing your equipment so we can verify the available power and cooling requirements. Please get in touch with our support team or your Community Manager for more information and to check on availability. 

Downtown Works strives to create the best possible work environment and does it's best effort to maintain all systems up and running 24/7/365. Members must acknowledge that speed and performance are impacted by multiple factors, including but not limited to: network congestion, device type, device specifications, VPNs, wireless interference, and physical obstacles (such as walls, windows, doors).