Downtown Works accepts regular mail and package deliveries at every location for members with a qualifying plan — Exclusive Desk, Private Office, Virtual Office, or a Mail Add-On.
Eligibility
You must have an active, mail-eligible plan and a completed USPS Form 1583 on file. Mail for anyone without a qualifying plan or valid Form 1583 may be returned, refused, or discarded — see Why Was My Mail Returned or Refused?.
Package Limits
Packages over 50 lbs or exceeding 108 inches in total size (length plus the distance around the thickest part) may be refused.
Packages valued over $500 require advance notice to your Home Location before delivery.
Large or Freight Deliveries
Downtown Works locations do not have freight elevators and cannot accept freight deliveries or oversized items inside our spaces. If you're expecting a large delivery, contact your location's Community Team in advance for approval.
Notification Process
If your plan includes it, our team scans incoming mail and packages and sends you an email notification with sender details and item type.
Managing Your Deliveries
Depending on your plan, you can choose how each item is handled — held for pickup, forwarded, or another available option.
Secure Storage
Items are stored securely on-site until picked up or otherwise handled. Storage is time-limited — see Are There Storage Limits for Mail? for free storage windows and fees by plan.
Need Help?
Contact your Community Team with questions about receiving mail or arranging special handling for a delivery.