Yes — free storage is time-limited and varies by plan and mail type.
Free Storage Periods
Mail Type | Virtual Office Plans | Mailbox Add-On Plans |
|---|---|---|
Envelope | 30 days | 5 days |
Small/medium package | 7 days | 2 days |
Large package | 3 days | 1 day |
After the free period, storage is billed daily — see the Mailbox Fee Schedule for current rates.
Retrieving Stored Mail
Visit the reception desk during business hours, or arrange pickup in advance with your Community Team.
Need Help?
Contact your Community Team with questions about your specific plan's storage terms.