How To Setup Autopay / Automatic Payments

Steps

1. Log in to your member portal.

2. Click Billing in the left-hand menu, then Payment Details at the top.

3. Click Add Payment Method.

4. Select the location this payment method applies to. If you have multiple locations, you'll need to add payment info separately for each one.

5. Choose Credit/Debit Card or U.S. Bank Account, and fill in your details.

6. Click Add/Submit to save.

Once added, your payment method appears under Payment Details, and autopay is active for future invoices.

Bank Account Verification (Microdeposits)

If your bank requires verification, expect two small microdeposits within 1–5 business days. Verify the exact amounts in your member portal, or submit a bank statement to our Billing Team.

Only see one microdeposit, starting with "SM"? Submit a support ticket with a screenshot — this needs manual verification.

Removing a Payment Method

You must add a replacement payment method before removing an existing one — this keeps your account from having a lapse in active billing. If autopay is enabled on the method you want to delete, disable it first.

Fees

• Credit card payments: 1.99% fee, non-refundable.

• Debit Card & Bank/ACH payments: no fee.

• Late payments: 10% late fee — see When Are Late Fees Applied?.

Need Help?

Contact support or your Community Manager with questions about autopay setup.