Download Links
iOS: Apple App Store
Android: Google Play Store
"My Pass Says It's Invalid"
Expired invitation: Invitations expire 72 hours after being sent. Submit a support ticket for a new one.
No account yet: Create a Brivo account so your pass loads automatically once sent.
Doors Not Appearing
Confirm you're on a current app version (Brivo Mobile Pass 4.0+ on iOS, 3.6.2+ on Android) for the best experience.
Check your Favorites on the home screen, or use Search My Doors to find and manage specific doors.
To add/remove a door from Favorites: find it in your door list, swipe left, tap the wrench icon, and adjust.
Access Denied or Door Won't Unlock
Check your account balance. Outstanding balances can suspend access.
Check your connection. Mobile passes verify credentials over the internet — make sure you have a stable connection to the building's WiFi before attempting access. Brivo uses geofencing through our network, so a weak or absent connection will block the unlock.
Orange error message? This usually means your pass isn't valid or active — submit a support ticket if the issue persists.
New phone or deleted the app? Your pass is automatically deactivated for security. Submit a support ticket for a new invitation.
Elevator Access After Hours
Hold the Brivo Mobile Pass app near the elevator reader and select your building or site name. Bluetooth and biometrics (Touch ID/Face ID) must be enabled for this to work.
Only One Door Option Shows Up
This is normal for integrated readers using Brivo's "Magic Button" feature, which automatically identifies the nearest reader rather than listing multiple options.
Advanced: Magic Button & Siri Shortcuts
Enable the Magic Button for compatible readers, and set up Siri Shortcuts for hands-free unlocking, if you'd like faster access.
Still Not Working?
Submit a support ticket with your phone model, OS version, and a screenshot of any error message.