Which system does my building use? Downtown Works uses two different access systems — Brivo Mobile Pass and SWITCH — depending on your location. Check your welcome email or ask your Community Team to confirm which one applies to you.
Brivo Mobile Pass is the digital keycard used for building access at Brivo-enabled Downtown Works locations.
Note: This article covers Downtown Works' specific setup. For general Brivo app support beyond what's here, contact Brivo Support.
Before You Start
You need an invitation to use Brivo Mobile Pass. If you haven't received one, contact your Community Manager.
Redeeming Your Mobile Pass
Follow the link in your invitation email to activate your pass.
Using the Mobile Pass
Open Brivo Mobile Pass.
Select the door you want to access.
Tap the door button and hold until the screen turns green.
Required Setup for Elevator and Main Entrance Access
Elevator and main entrance access use your phone's Bluetooth and biometrics to unlock. You must have Touch ID, Face ID, or Android Fingerprint set up on your device.
On iOS: Settings > Brivo Pass > Bluetooth: On > Touch ID or Face ID: On
If your device doesn't support biometrics, contact our support team for an alternative.
Common Questions
I downloaded the app but can't access the door. Brivo Mobile Pass uses geofencing through our WiFi network — it only grants access when you're actually at the space and connected.
I deleted the app or got a new phone. Your pass is automatically deactivated for security. Submit a support ticket and we'll send a new invitation.
I didn't receive my invitation, or it expired. Invitations expire 72 hours after they're sent. Submit a support ticket and we'll issue a new one within 1 business day.
No doors are showing up. Check your Favorites — the star icon. Go to a door and swipe left to add or remove it from your favorites.
Having Trouble?
See Brivo Mobile Pass Troubleshooting for common access issues.