How to setup your door access with SWITCH

Step 1

• Download for Android here and for iOS here. This building is completely keyless.

Step 2

• You will receive a unique access token email similar to the one below.
  • If you do not receive an access token in your general inbox, please check your spam folder. Additionally, please whitelist donotreply@lockt.com in your email provider. If you do not receive this email after 1 business day, please see a member of staff at the front desk.

• Please note, this token will be an alphanumeric 16 digit code which means it will contain both numbers and letters. Please note the characters below and what they represent. Please note that all letters are capital letters. 
  • Zero is (0)
  • O as in Oscar is (O)
  • L as in Larry is (L)
  • One is (1)

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Step 3

Once downloaded, open the SWITCH application.  On the top you will see 'Select a key', click on it and proceed to the next step.             Download for Android here and for iOS here

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Step 4

Once on this menu, click on the plus (+) sign to add your key(s) to your account.

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Step 5

Once on this screen you will see a place to enter your registration token. Please refer to the email you received with your alphanumeric 16 digit registration token. Each token is unique to you and cannot be shared as it will invalidate your account.

Once you enter your registration token, click on the submit button.   The alphanumeric code displayed in the image will not work, please do not enter this code.

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Step 6

Once on this screen, please wait for your code to be validated and the registration process to be completed. Do not exit this screen or press cancel.    The alphanumeric code displayed in the image will not work, please do not enter this code.

Once you see a green success message and 'Downtown Works' under your keys, you are all set and ready to go.

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Step 7

If you have completed these steps in order, your access should be ready to go. There are very rare instances which may prevent you from completing the process. Should you experience an issue, please see the front desk staff or submit a support ticket with screenshots of any error messages you may receive along with a screenshot of your application. 

For more information and instructions on how to use the SWITCH app, please visit this help article!