Cancel, Reschedule or Change Meeting Room Booking – Downtown Works

We're sorry to hear you'd like to cancel or reschedule your reservation. Please follow the instructions below.

For Paid Public & Member Bookings

For Cancellations: if you have been invoiced and have paid for a booking you wish to cancel, please email billing@downtownworks.com or submit a ticket here. Unfortunately, your Community Team will be unable to assist. Please keep in mind our cancellation policy.
For Rescheduling: if you have been invoiced and have paid for a booking you wish to reschedule, you must contact our Billing Department for any changes. Please do not rebook a meeting as you will be required to pay again.

You are able to filter by Upcoming or Past Bookings by clicking on the options on the right hand side and selecting your date range.

You can view either your own bookings or company wide bookings by selecting corresponding filters of Personal & Company. Ensure you are selecting the date range for the reservations you'd like to view in the filter options on the right hand side.

If you are viewing Company bookings, you'll be able to see which team member created the booking along with all the booking details.

To Edit the booking, click on the pencil to the right of the reservation.
Clicking the pencil icon will bring up your reservation details.
You can make changes to the date & time (based on availability) to your reservation as well as edit any details or add guests. If you make changes (and don't cancel) be sure to click the Update button.

For cancellations, the Booking Summary shows your reservation details as well as the Cancellation Policy and Cancellation Fee for your booking. Should you wish to proceed, select the Cancel Booking button.

As a form of double verification, a popup will appear with all the relevant information regarding your cancellation. Once you are ready to proceed and you agree with the policies, click on the Cancel Booking button to confirm.