What is your Meeting Room cancellation policy?

We aim to provide flexible booking options while accommodating the diverse needs of our members and non-members. Here's what you need to know about canceling your meeting room reservation:

Weekday Reservations

• Non-Members:

  • 72-Hour Notice Required: Cancellations must be made at least 72 business hours prior to the scheduled check-in time.
  • Cancellation Fee: If the booking is not canceled within this timeframe, a fee equal to the cost of the reservation will be charged or will not be refunded for prepaid reservations.
  • Rescheduling Requests: Requests to reschedule a canceled meeting within 72 hours of check-in are considered on a case-by-case basis. Please contact us via email or support ticket to discuss options.

• Members:

  • 24-Hour Notice Required: Members must cancel at least 24 hours in advance to avoid penalties.
  • Forfeiture of Booking Hours: Any plan-included hours used for the booking will be forfeited if the cancellation notice is not received in time.
  • Refunds: A full refund will be provided for cancellations made before the 72-hour check-in deadline.

Weekend Reservations

• 72-Hour Notice Required for All: Whether you are a member or a non-member, weekend bookings require cancellation 72 hours in advance of your check-in time.
• Non-Refundable Deposit: A 50% non-refundable deposit is required at the time of booking to secure your reservation.
• Cancellation Fee: Similar to weekdays, failure to cancel within the 72-hour window will result in a cancellation fee equal to the cost of the reservation.

Need Assistance?

If you have any questions about our cancellation policy or need help with your reservation, please don’t hesitate to reach out. Contact our support team or speak directly to your Community Manager for guidance and support.