My Brivo Pass Wont Work

If you're experiencing issues with your Brivo Mobile Pass or keycard, here are the steps you can take to resolve common problems and regain access to Downtown Works facilities.

For additional troubleshooting please review this article.

Troubleshooting Your Brivo Mobile Pass

1. Check Account Balance:

   • Ensure there are no outstanding balances on your account. Access may be suspended or revoked due to payment issues.

2. Device Change:

   • If you’ve changed your phone since the initial setup of your mobile pass, it will be deactivated for security reasons.

3. Requesting a New Mobile Pass:

   • If your mobile pass is deactivated, please submit a support ticket to receive a new one promptly.

4. Error Messages:

   • If you receive an orange error message when attempting to access a door or the parking garage, ensure your mobile pass is valid and active.

5. Internet Connection:

   • Verify that you have a stable internet connection. Mobile passes require internet access to verify credentials, especially when near building entrances.
   • Wait until your device shows a stable connection to the building’s WiFi network before attempting access again.

Further Assistance

If you continue to face issues after following these troubleshooting steps or need further assistance:

• Submit a Support Ticket: Detail your issue so our support team can address it efficiently.