Is My Payment Information Safe?

Understanding Payment Security at Downtown Works

At Downtown Works, we prioritize your security and privacy. We understand that when you make a purchase or sign up for our services, you trust us with your payment information. To honor this trust, we have partnered with Stripe, one of the leading payment processors globally, known for its advanced security measures and robust compliance with global payment regulations.

How Stripe Protects Your Payment Information

1. Encryption and Data Protection: Stripe uses state-of-the-art security measures to protect your data. All transactions are encrypted using the most advanced cryptographic methods, ensuring that your payment information is always secure during transmission and storage.

2. PCI Compliance: Stripe is certified to PCI Service Provider Level 1, the highest level of certification available in the payments industry. This means that Stripe adheres to the strictest PCI-DSS guidelines to secure credit card data provided by cardholders and transmitted through card processing transactions.

3. Secure Sockets Layer (SSL) Technology: Stripe uses SSL technology to ensure that your information is securely transmitted over the internet. When you enter your payment information, SSL ensures it is encrypted so that no unauthorized party can view it.

4. Regular Security Audits: Stripe undergoes rigorous security assessments and audits by external firms to ensure compliance with industry standards and continual improvement of their security posture.

5. Fraud Detection and Prevention: Stripe's sophisticated algorithms detect and prevent suspicious and potentially fraudulent transactions. This system protects both our customers and our business from fraudulent activities.

Your Role in Security

While we and Stripe do our utmost to secure your information, you also play a crucial role in protecting your payment details:

• Secure Access: Always access your account from a secure device. Ensure that your computer, smartphone, or tablet has up-to-date anti-virus software and a firewall enabled.
• Be Wary of Phishing: Be cautious of emails or messages that ask for sensitive information. Downtown Works will never request your payment information through unsolicited communications. You will only receive these requests from a @downtownworks.com email. You will never receive a request with any other email domain. 
• Monitor Your Accounts: Regularly check your account statements for any unauthorized transactions and alert us immediately if you notice anything suspicious.

Have Questions or Concerns?

Your trust is important to us. If you have any questions about the security of your payment information or need assistance, please do not hesitate to contact our customer support team.