How To Setup Autopay / Automatic Payments

Setting up autopay ensures that your payments are made on time, every time, without the need to remember to manually pay each month. Here’s a simple guide to help you set up automatic payments through your member portal.

Step-by-Step Autopay Setup

Log Into Your Member Portal:

• Access the Downtown Works Member Portal.

• Navigate to Billing:

  • Click on ‘Billing’ from the left-hand side menu.
  • Select ‘Payment Details’ from the top menu.

• Add a Payment Method:

  • Click on ‘Add Payment Method’ on the right-hand side menu.
  • Choose the location you want to apply the payment information to. Note that you will need to enter payment information for each location separately if you use multiple locations.

• Select Payment Type:

  • Choose whether you want to add a Credit/Debit Card or a U.S. Bank Account.
  • Fill out the required fields with your payment information.

Complete the Setup:

• Ensure you finish the setup by pressing the ‘Add/Submit’ button to save your payment method to your account.

Confirmation:

• Once added, your payment method will appear under the payment details section in your member portal.

Additional Payment Setup Information

• Microdeposits for Bank Verification:

  • If your bank requires verification via microdeposits, expect them to take 1-5 business days depending on your bank.
  • Verify the deposit amounts in your member portal or submit a bank statement to our billing team to complete the setup.

• Troubleshooting Single Microdeposit:

  • If you see only one microdeposit starting with ‘SM’ followed by numbers, please submit a support ticket with a screenshot for manual verification.

Removing a Payment Method

• Replacement Requirement:
  • To remove a payment method, you must replace it with another. This ensures continuous coverage for your payments.

Fees and Charges

• Transaction Fees:

  • A 1.99% fee is added to all credit card transactions.
  • Bank/ACH transactions are free of charge.
  • Note: Credit/debit card fees are non-refundable.

• Late Fees:

  • A 10% late fee is added to all past due invoices.

Need Help?

If you encounter any issues or have questions about setting up autopay, please don’t hesitate to reach out to our support team or your Community Manager. We are here to ensure your payment process is seamless and convenient.