How to use Brivo Mobile Pass

Have you been invited to use Brivo Mobile Pass, the digital keycard for access to Downtown Works?

If so, please read on. If not, contact your Community Manager for access options! 

Need help with an existing Brivo Mobile Pass? That article is over here. 

How to access/redeem the Mobile Pass

Once your Downtown Works membership is active, you will receive an invitation to Mobile Pass from brivomobilepass@brivo.com between 3pm-5pm on your first active day. Download the Mobile Pass app via the link in the email from the Apple App store or Google Play store Once the app is downloaded, select 'Add My Pass' in the same email  This will open the app and add your pass to your phone  If the pass does not automatically appear you can find your credentials in the email to enter manually  Error Note: Many users receive an error message: 'This pass has already been activated.' If you get this error - quit the Mobile Pass app on your phone and then open it again and it should work!

How to use the Mobile Pass 

1. Open Brivo Mobile Pass
2. Select the door you would like to access 
3. Tap the door button until the screen turns green

Please be advised that your phone's Bluetooth and biometrics are going to be used to unlock the elevator. You must set up Touch ID, Face ID, or Android Fingerprint in order to use the elevator & main entrance.

Ensure your settings on the Brivo Pass app are correct in order to allow access to the required settings. 

iOS: Settings > Brivo Pass > Bluetooth ON > TouchID or FaceID ON

If you do not have a compatible device, please contact our support team.

Common FAQ

I downloaded the app but I can't access the door...

The Brivo Mobile Pass uses geofencing through our wifi network to ensure secure access only when members are at the space.

I deleted the app or got a new phone...

No problem, for security reasons your pass will automatically be deactivated. Please submit a support ticket and we will send you a new invitation! 

I did not receive my invitation or it has expired...

Mobile Pass invitations expire 72 hours after they are sent. If your mobile pass has expired, please submit a ticket above. We will get it to you within 1 business day. 

No doors show up...

If you have redeemed your Brivo pass, and no doors show up, ensure that your favorites are selected/unselected. The star icon are your favorites, you can add a door to your favorites by going to the door and swiping left to edit.