Have you been invited to use Brivo Mobile Pass, the digital keycard for access to Downtown Works?
If so, please read on. If not, contact your Community Manager for access options!
Need help with an existing Brivo Mobile Pass? That article is over here.
How to access/redeem the Mobile Pass
How to use the Mobile Pass
- Open Brivo Mobile Pass
- Tap the location you are trying to access
- Tap the door icon
- Select the door you would like to access
- Hold the center unlock button until the screen turns green
Please be advised that your phone's Bluetooth and biometrics are going to be used to unlock the elevator. You must set up Touch ID, Face ID, or Android Fingerprint in order to use the elevator & main entrance.
Ensure your settings on the Brivo Pass app are correct in order to allow access to the required settings.
iOS: Settings > Brivo Pass > Bluetooth ON > TouchID or FaceID ON
If you do not have a compatible device, please contact our support team.
I downloaded the app but I can't access the door...
The Brivo Mobile Pass uses geofencing through our wifi network to ensure secure access only when members are at the space. Users MUST connect to the wifi network before trying the door.
I deleted the app or got a new phone...
No problem, for security reasons your pass will automatically be deactivated. Please submit a support ticket and we will send you a new invitation!
I did not receive my invitation or it has expired...
Mobile Pass invitations expire 72 hours after they are sent. If your mobile pass has expired, please submit a ticket above. We will get it to you within 1 business day.
No doors show up...
If you have redeemed your Brivo pass, and no doors show up, ensure that the little star icon is turned off on the bottom menu (second from the left). The star icon are your favorites, you can add a door to your favorites by going to the door and pressing the star icon on the top right.