Forgot Your Username or Password?

Username Information

• Your Username: Your username is the email address you provided upon signing up. Remember, it is case-sensitive.
• Changing Your Email: If you need to change your registered email address, please contact a staff member, your Community Manager, or our support team directly.

Resetting Your Password

• Forgot Password: If you forget your password, simply select the "Forgot Password" link on the portal login page.
• Receiving Reset Link: You will receive an email with a link to create a new password. This new password will grant you access to both your member portal and our WiFi network.

Activation Issues

• Activation Link Expired: If you did not activate your account using the link in your welcome email within 24 hours, the token would expire.
• Resending Activation: To resend the activation, follow the same steps as resetting your password: click the "Forgot Password" link on the portal page to receive a new activation link.

Additional Tips

• Setting Password on Mobile: You may need to set your new password on your mobile device first before you can access the WiFi network on other devices.

Need Help?

If you encounter any issues during this process or need further assistance, please do not hesitate to contact our support team or speak directly to your Community Manager. We’re here to help ensure you have seamless access to all our digital resources.