Can I Pause My Membership at Downtown Works?

We understand that work schedules and business needs can change. However, due to system and billing limitations, we are not able to pause or freeze memberships.

Our platform does not support temporary holds, suspended billing, or future reactivation without starting a completely new agreement. Because of this, the only available option when a member needs to stop their plan is to terminate the membership.

Membership Pauses Are Not Supported

We cannot pause:

• Day-to-day coworking memberships

• Dedicated desk or private office plans

• Virtual office memberships

• Add-ons or recurring services

If you are unable to use your membership for a period of time, you will still be billed unless the membership is officially terminated.

How to End a Membership

To stop billing, you must submit a formal termination request. All terminations:

• Require a 30-day written notice

• Must be submitted through our official online form

• Follow the normal termination rules outlined in your membership agreement

Once your termination is processed, your membership will display an end date in the portal. This is your confirmation that billing will stop after that date.

More information is available here: Cancelling My Membership, How to Cancel

Want to Come Back Later?

We would love to welcome you back anytime. When you're ready to return:

• You will simply sign a new membership agreement

• Any setup fees, promotions, or availability will be subject to the offerings at that time

Membership availability is first-come, first-served, and we cannot guarantee space will be available later.

Need Help or Have Questions?

If you're unsure which option is best for you or want to review your current agreement:

• Speak with your Community Manager

• Or submit a support ticket

We're here to help make the transition as smooth as possible.