Downtown Works Mobile Access

App Requirements:

• Downtown Works App Version 2.11.0 on all operating systems.
  • Downtown in the App Store or Google Play. 
• Bluetooth Access Enabled
• Location Access Enabled

How to enable Mobile Access

Open the Downtown Works Mobile App Click on the Key icon on the bottom right corner Enable Bluetooth by clicking OK when the popup shows up.

If you receive an ERROR message that says "Authentication Failed" click the "Try Again" button on the bottom of the screen. It will begin the authentication process. Click "Continue" when it asks you "officernd wants to use your login". Allow the app the authenticate your access and membership. DO NOT EXIT OUT OF THIS PROCESS. It may take a minute. Once completed the app will retrieve your Digital Keys and finish the authentication process.

Once fully authenticated, you are ready to start using the app to unlock your device.  Click on the Key icon once you are next to a reader or door. Note - unlocking will not work if you are not next to a lock. The app will search for a lock and verify your access. Once verified, the door will unlock and you are good to go!

Final Notes & Troubleshooting

Please keep in mind that this feature is still in Beta. If you experience any issues, please get in touch with our support team so we can ensure proper functionality. 

Common Errors and Issues:

• Authentication & Success 
  • there is a few seconds long authentication process that we are using to authenticate the user with our access control solution and download the Digital Key on the mobile device. Please be patient, if not click on "Try Again". If that doesn't work, please get in touch with our support team.
  • once the Digital Key is downloaded you can unlock doors by pressing the Key icon on the bottom right of the mobile app. 
    • Note - if you are not a member of Downtown Works Pacific Beach you will not have access and will receive error messages.

• Bluetooth Error - please enable Bluetooth for the Downtown Works Mobile app in your phone settings. 
• Door Error - if you do not have access to the door you are trying to enter you will get an error message. If you believe this is in error, please reach out to our support team. The error will read "An authentication error has occured between the mobile phone and the lock."