How you request mail forwarding depends on your plan.
Virtual Office and Mailbox Add-On Plans
Forward mail directly through your virtual mailbox — no need to contact staff. See Submitting Action Requests for self-service steps. Forwarding itself has no handling fee; you pay only the postage cost.
Basic Mail Delivery (Exclusive Desk / Private Office without Mail Management Portal)
Basic mail delivery doesn't include self-service forwarding. To forward an item:
Contact your Community Manager or the front desk.
Tell us which item(s) to forward and your preferred destination.
We'll confirm the details and provide a shipping cost estimate — billed at cost + 20% to cover labor and materials.
If you'd like self-service forwarding requests instead, ask about adding the Mail Management Portal to your plan.
Need Help?
Contact your Community Manager if you're not sure which process applies to your plan.