When your membership ends, you must choose how your mail is handled going forward by completing the Mail Service Continuation section of your Termination Form.
Your Two Options
Option 1: Mail Forwarding for 6 Months For six months after your membership ends, we'll forward your mail once a week to a single domestic address you designate.
Cost: $95/month, billed in full upfront at $570 for the 6-month period, plus postage costs (billed monthly as incurred).
After 6 months, any remaining mail moves to Option 2.
Option 2: No Continuation We'll destroy USPS mail and refuse, discard, or destroy any other packages delivered to you after your membership ends.
If you don't choose an option, Option 2 (no continuation) applies automatically — so if you want forwarding, you need to actively select and pay for Option 1 on your Termination Form.
Important: You Can't Redirect Mail Yourself
As a registered Commercial Mail Receiving Agency (CMRA), we're not able to accept a USPS change-of-address form that redirects mail from our address to another location — this is a USPS rule for CMRA/private mailbox addresses, not a Downtown Works policy choice.
Your Responsibility
Before your membership ends, notify anyone who sends you mail — banks, vendors, clients, government agencies — of your new address. We have no obligation to store, forward, or hold mail beyond the option you selected (or beyond the default, if none was selected).
Need Help?
Contact your Community Team before you submit your Termination Form if you have questions about which option is right for you.