How you cancel or reschedule depends on your booking type.
Invoiced (Paid) Bookings
If you've been invoiced and paid for a booking:
To cancel: Email billing@downtownworks.com or submit a support ticket. Your Community Team can't process this directly — it has to go through Billing.
To reschedule: Contact Billing directly. Don't rebook a new reservation yourself — you'll be charged twice.
See What Is Your Meeting Room Cancellation Policy? for the applicable notice window.
Guest or Non-Member Bookings
Cancel using either:
The link in your original booking confirmation email, or
By emailing billing@downtownworks.com
Cancellations must be made at least 72 business hours before your reservation to receive a refund.
Member Bookings Made with Coins/Credits
Log in to your member portal.
Go to Account > Bookings.
Filter by Upcoming or Past, and by Personal or Company bookings, using the date range filters.
Editing a Booking
Click the pencil icon next to the reservation, adjust the date, time, or details (subject to availability), and click Update.
Canceling a Booking
Open the reservation and review the Booking Summary — this shows your specific cancellation policy and any fee that applies.
Click Cancel Booking.
Confirm in the popup that appears — this is a final check before your cancellation is processed.
Canceling within 24 hours of your reservation forfeits the credits used for that booking.