Your cancellation window and process depend on how you booked.
Members — Bookings Made with Coins/Credits
Cancel online through your member portal at least 24 hours before your reservation. See Cancel, Reschedule, or Change Meeting Room Booking for steps. Canceling within 24 hours forfeits the credits used for that booking.
Members — Invoiced (Paid) Bookings
Invoiced bookings can't be canceled through the portal — email billing@downtownworks.com and our Billing Team will process it for you.
Guests and Non-Members
Cancel at least 72 business hours before your reservation to receive a refund. You can cancel either:
Through the link in your booking confirmation email, or
By emailing billing@downtownworks.com
Cancellations made after the 72-business-hour window are not eligible for a refund.
Need Help?
Contact our Billing Team or your Community Manager if you have questions about a specific reservation or charge.