Downtown Works partners with PilotoMail to manage your mail digitally and keep you USPS-compliant. Your virtual mailbox lets you view and act on incoming mail from anywhere.
Before you begin, make sure you've received an email invitation to your virtual mailbox. If you haven't, speak with your Community Team — a mailbox needs to be assigned to you first.
Step 1: Activate Your Mailbox
Find the invitation email and tap Get Your Address or Activate Your Mailbox. Follow the prompts to register your account. See Activating Your Mailbox for detailed steps.
Step 2: Verify Your Identity
As a mail recipient, you must authorize us to receive mail on your behalf. You'll be prompted to verify your identity during activation. See Verifying Your Identity for what you'll need.
Step 3: Configure Your Settings
Go to the ⚙️ Settings icon in the top right to set up your address, company profile, and address book. See Configure Your Settings for a full walkthrough.
Step 4: Enable Mail Notifications
Go to the User Profile icon in the top right and choose what notifications you want and how often. See Enabling Mail Notifications.
Step 5: View Your Mail & Submit Action Requests
When mail arrives at your address, we'll send you a photo of it. From there, choose how you want it handled — scanned, forwarded, shredded, recycled, held for pickup, or sent by courier. See Submitting Action Requests for details.